Shipping policy
Shipping Policy
Last Updated: August 16, 2026
Thank you for shopping with BrewBridge Co. We take pride in delivering fresh-roasted coffee, artisan tea, and other products directly to your door.
Please review the following information regarding order processing, shipping, delivery, and related matters.
1. Order Processing
Many BrewBridge Co. products are prepared, roasted, packaged, or fulfilled after an order is placed to help provide customers with fresh products.
Because of this, processing time is separate from shipping/transit time.
Processing times may vary depending on the product, order volume, weekends, holidays, inventory availability, and our fulfillment partners.
Once your order has been processed and shipped, you will generally receive a shipping confirmation with tracking information when tracking is available.
2. Shipping Rates
Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.
Shipping rates may vary based on factors including:
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Delivery destination
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Product weight or quantity
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Shipping method
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Fulfillment location
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Carrier rates
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Available shipping promotions
Any free-shipping promotion will be subject to the terms displayed with that offer.
3. Estimated Delivery Times
Delivery estimates displayed during checkout or provided after purchase are estimates and not guaranteed delivery dates.
Delivery time consists of both:
Processing/Fulfillment Time + Carrier Transit Time
Carrier delays may occur after an order leaves the fulfillment facility and may be outside BrewBridge Co.'s control.
We recommend allowing additional time during holidays, severe weather, periods of high carrier volume, or other circumstances that may affect transportation networks.
4. Tracking Your Order
When tracking is available, tracking information will be provided after your order ships.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation. Tracking information may not become active immediately after a shipping label is created.
5. Multiple Shipments
Products within the same order may occasionally be fulfilled from different locations or at different times.
As a result, your order may arrive in more than one package.
If this occurs, you may receive separate tracking information for each shipment.
6. Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please carefully review your:
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP/postal code
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Other applicable delivery information
If you discover an error after placing your order, contact us as quickly as possible.
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
BrewBridge Co. is not responsible for orders that are delayed, returned, or undeliverable because of an incorrect or incomplete address supplied by the customer.
Additional shipping charges may apply if an order must be shipped again.
7. Lost Packages
If tracking indicates that your package has been lost in transit or your shipment has not arrived within a reasonable period beyond the estimated delivery window, please contact us.
We will review the available tracking information and, when appropriate, work with our fulfillment partner or shipping carrier to determine the next steps.
Depending on the circumstances, an eligible resolution may include replacement, refund, or another appropriate remedy.
8. Packages Marked “Delivered”
If tracking shows your package as delivered but you cannot locate it, please:
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Check around your delivery location, including porches, side doors, mailrooms, parcel lockers, and other possible delivery areas.
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Check with household members or others who may have accepted the package.
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Check with nearby neighbors when appropriate.
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Allow a short period of time, as some carriers may occasionally update tracking shortly before final delivery.
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Contact the shipping carrier using your tracking number.
If you still cannot locate your package, contact BrewBridge Co. and we will assist you in reviewing the available shipment information.
9. Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the damage
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Clear photographs of the product
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Photographs of the shipping packaging when possible
Please retain the product and packaging while we review your request.
Eligible damaged-order claims will be handled according to our Return & Refund Policy.
10. Weather and Carrier Delays
BrewBridge Co. cannot guarantee carrier delivery schedules.
Delivery may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier delays, labor disruptions, holidays, and other unexpected events.
We appreciate your patience when these circumstances occur.
11. International Shipping
Available shipping destinations are displayed during checkout.
If international shipping is available for your destination, customers may be responsible for applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated during checkout.
International orders may also experience additional customs processing or delivery time.
12. Order Changes and Cancellations
Because some BrewBridge Co. products may begin roasting, processing, or fulfillment shortly after an order is received, contact us immediately if you need to request an order change or cancellation.
We cannot guarantee changes or cancellations once an order has entered processing, roasting, fulfillment, or shipping.
13. Contact Us
If you have questions about your shipment or need assistance with an order, please contact us using the contact information provided on our website.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
BrewBridge Co.
Connecting Moments. One Brew At A Time.
BrewBridgeCo.com