Return & Refund Policy

At BrewBridge Co., we want you to enjoy every brew. Because our coffee, tea, and other consumable products are food items, we are unable to accept returns or exchanges of opened or used products. However, if there is a problem with your order, we want the opportunity to make it right.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, incorrect, or you received the wrong item, please contact us within 7 days of delivery.

When contacting us, please provide:

• Your order number

• A brief description of the issue

• Clear photographs of the product and packaging, when applicable

Once we review your request, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

Please do not discard a damaged or incorrect product or its packaging until your request has been reviewed.

Returns

Due to health, safety, and food-quality considerations, coffee, tea, and other consumable products are not eligible for return once shipped, except when the product arrives damaged, defective, or incorrect.

We also cannot accept returns based solely on personal taste preferences. Coffee and tea flavor profiles can vary depending on origin, roast, grind, brewing method, water quality, temperature, and individual preference.

Cancellations and Order Changes

We begin processing orders as quickly as possible. If you need to cancel or change an order, contact us immediately after placing it.

We cannot guarantee that an order can be changed or canceled once it has entered processing, roasting, fulfillment, or shipping.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow time for your bank, credit-card company, or payment provider to process and post the refund. Processing times vary by financial institution.

Original shipping charges are generally non-refundable unless the refund results from an error by BrewBridge Co. or an issue with the product upon delivery.

Lost or Missing Packages

If tracking shows that your package has been lost in transit or your shipment has not arrived within the expected delivery period, please contact us so we can review the shipment and determine the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier. Contact us if you still need assistance.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

BrewBridge Co. is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer. If an order is returned to us or our fulfillment partner, additional shipping charges may apply to resend the order.

Exceptions

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

Contact Us

Questions or concerns about your order?

Please contact BrewBridge Co. through the contact information provided on our website.

BrewBridge Co.
Connecting Moments. One Brew At A Time.
BrewBridgeCo.com